Tuesday 17 July 2007

Samson back from the dead.


In 1985 I bought a blue Samson unlimited warranty battery.
Like a lot of people at the time, I wanted a good battery and as we planned to keep the car, the "as long as you own the car" warranty sounded ideal.

Despite keeping the battery trickle charged and the occasional drain it had no chance of lasting the intervening 20 years but it had a good go.

I had "heard" on the web that it wasn’t easy anymore to get replacements and Unipart wouldn’t honour the warranty anymore. But nothing ventured - nothing gained. I contacted the local Partco who were not in the least bit helpful and gave every excuse not to replace the battery, "GBY5603 - Sorry not on my list anymore. Will have to sell you a 3 year warranty battery instead" "We don't like the blue ones..."

So I set the Rottweiler on them. She contacted head office and found a nice girl who was perfectly happy to arrange an exchange for us and contacted the local Partco to tell them off and arranged a new one for collection. We went round and collected a very nice period looking, black, Unipart, 3 year warranty Battery. And the lifetime warranty continues as well, bonus.

Good result, Thanks to the wife and Unipart HQ.